FAQs

Ordering

How do I place an order?

  1. Choose your size and options, then tap Add to Cart.
  2. Open your cart from the bag icon at the top of the page and check your items.
  3. Tap Check Out and enter your contact and delivery details.
  4. Select your shipping method and payment option.
  5. Tap Complete Order. You will receive an order confirmation by email or SMS.

Can I cancel my order?

Yes, as long as it has not been dispatched. Orders leave our warehouse daily at 6 pm, so please contact us before the first 6 pm after ordering. See our Shipping Policy for details.

Delivery

How long does delivery take?

Within Pakistan, 6–8 working days. New arrivals and latest launches can take up to 10–15 working days. International orders take 15–20 working days.

What are the shipping charges?

Rs 200 per order within Pakistan, with free delivery on orders over Rs 9,999. International shipping is a flat $30 per order.

Do I pay customs duties on international orders?

Yes. Any customs duties or import taxes in your country are payable by the customer.

Payment

Which payment methods do you accept?

Within Pakistan: cash on delivery (COD), bank transfer, and debit/credit card. International orders must be paid in advance by Visa/Mastercard or bank transfer. Cash on delivery is not available for international orders.

Exchanges and refunds

Can I exchange an item?

Yes, for orders within Pakistan. You can exchange an item within 7 days of delivery for size issues or if it arrived damaged, subject to stock. Items must be unused with tags and original packaging. Sale and discounted items cannot be exchanged. See our Return & Exchange Policy.

Do you offer cash refunds?

No. If an exchange is not possible, we issue a store credit coupon of the same value that you can use now or later.

Can international orders be exchanged or returned?

No. International orders are not eligible for exchange, return or refund.

Contact

How can I reach you?